Return & Refund

Thank you for choosing to shop with us. We are committed to providing you with an exceptional shopping experience and top-notch service. To safeguard your rights and ensure your convenience, we have established the following refund and return policy:

1. Return Policy:

We accept returns for products within 30 days of purchase. If you are dissatisfied with the product or encounter any quality issues, please contact us promptly and ensure to get in touch with us before initiating the return.

2. Return Shipping:

We do not offer free return shipping due to non-quality reasons such as customers being dissatisfied with the product after receiving it or ordering an incorrect model based on their own decision. Please note the model number to which the product is adapted before ordering.

—Exclusion of Clearance Promotional Products:

Please note that this refund and return policy does not apply to clearance promotional products. For clearance promotional products, the refund and return policy may vary. Please carefully review the product details or contact our customer service team to understand the relevant information before making a purchase.

—Return Merchandise Requirements:

To facilitate a smooth return process, please ensure that the returned merchandise meets the following criteria:

  • The product must be in unused, pristine condition.
  • The product must include all original accessories, tags, and packaging.
  • For returns related to quality issues, please provide relevant photos or other supporting materials to assist us in processing the return.

—Refund Processing:

Once we receive the returned merchandise and verify that it meets the return requirements, we will process the refund within 48 hours. The refunded amount will be credited back to your original payment account within 7 business days.

Please note that the above policy applies only to products purchased from our official channels. For products purchased through other channels, the refund and return policy may differ. Please contact the respective sales channel for more information.

We hope this refund and return policy provides you with added confidence and assurance. Should you have any questions or require assistance, please feel free to reach out to our customer service team. Once again, thank you for your support, and we wish you a pleasant shopping experience!